Refund policy
Thank you for shopping with us. We are committed to providing a good shopping experience.
As this shop offers Worldwide Shipping, logistics, customs duties, and return methods vary by region. Returns and exchanges are therefore handled on a case-by-case basis, and we appreciate your understanding.
Consumer Rights
Our shop carries a variety of product types, and return/exchange rules depend on the nature of each item:
Apparel (T-shirts, etc.) — These are made to order. Except in cases of printing errors, damage, major defects, or items not matching your order, we cannot accept return or exchange requests based on non-defect reasons such as incorrect size selection, personal preference, or subjective differences in perception. Please confirm size, color, and product details carefully before purchasing.
Accessories (earrings, etc.) — For hygiene reasons, once an item has been sold we cannot accept returns or exchanges unless the item is defective or the wrong item was sent. Please confirm the style and your needs before purchasing.
Digital products (e-books, etc.) — Virtual products are available for download immediately after purchase, so we do not offer refunds or returns. Please confirm the product details before purchasing.
To request a return or exchange (applicable to physical products), the item must remain complete, unused, and unwashed, with its original packaging and proof of purchase. Please contact our customer service for assistance.
Return & Exchange Process
To ensure a smooth process, please do not send the item back on your own before contacting customer service and receiving a reply. Items returned without prior contact may not be accepted; we appreciate your understanding. If a return is required, the actual return method and address will be provided separately by our customer service team.
Damaged, Defective, or Incorrect Items
Please inspect your item as soon as you receive it. If there is obvious damage or a defect, or if you received the wrong item, please contact us as soon as possible. Our customer service team will help assess the situation and provide an appropriate solution.
Items Not Eligible for Return or Exchange
Due to the nature of the products or for hygiene reasons, the following cannot be accepted for return or exchange:
- Customized or personalized made-to-order products
- Personal hygiene items, beauty-related products, and accessories worn against the body
- Items that have been used, washed, damaged, or are no longer in their original condition
- Sale items and gift cards
If you have any questions about whether a specific product is eligible for return or exchange, please feel free to contact us before purchasing.
Refund Timeline
Once we receive and inspect the returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 10–15 business days. Please note that the actual time for funds to appear may vary depending on your bank or payment platform.
Contact Us
If you have any questions about our return, exchange, or refund policy, please feel free to contact us anytime:
📧 sparkling.helpcenter@gmail.com
We are happy to assist you. Thank you for your understanding and support.