Refund policy
＊This page is a translated version for reference only. In the event of any discrepancy, the original Chinese version shall prevail.
Thank you for shopping with us. We are committed to providing a pleasant shopping experience.
As we offer worldwide shipping, logistics, customs, and return procedures may vary by region. Returns and exchanges will be handled on a case-by-case basis. We appreciate your understanding.
How to Request a Return or Exchange
If you have any issues after receiving your order (e.g., damaged items, wrong items sent, or other concerns), please contact our customer service team within a reasonable timeframe:
Please include the following information in your email:
- Order number
- Product name
- Description of the issue
- Clear photos or videos of the product (if applicable)
Our team will get back to you and help determine the most appropriate next steps.
Return Process
To ensure smooth processing, please do not send any items back before contacting us and receiving a reply. Items returned without prior communication may not be accepted. The return address and method will be provided by our customer service team upon confirmation.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item is visibly damaged, defective, or incorrect, please contact us as soon as possible and our team will assist you accordingly.
Non-Returnable Items
Due to the nature of certain products, the following cannot be returned or exchanged:
- Customized or personalized items
- Personal hygiene products, beauty-related items, and intimate accessories
- Items that have been used, washed, damaged, or are not in their original condition
- Sale items and gift cards
If you are unsure whether a specific item is eligible for return, please contact us before purchasing.
Consumer Rights Notice
As our earrings are worn directly on the body, returns and exchanges are not accepted for hygiene reasons unless the item is defective or incorrectly sent. Please confirm your selection before purchasing. If a return is approved, items must be unused, in original condition, with original packaging, accessories, and proof of purchase.
Refund Policy
Once we receive and inspect the returned item, we will notify you of the refund decision. If approved, the refund will be processed within 10–15 business days to your original payment method. Please note that actual processing time may vary depending on your bank or payment platform.
Contact Us
If you have any questions regarding our return or refund policy, please feel free to reach out:
We are happy to help. Thank you for your understanding and support.